Selected work
Take a look around. Explore a course, try a conversation, or watch a video to see how we help people make sense of their work.
What would you like to explore?
Real projects, a closer look
Role onboarding / Storyline
Starting a new role means getting to know the work and the people around it. This course helped transition coordinators see how their responsibilities, customers, and partner teams fit together.
Read the case study
Systems training / Rise
A new system can be a lot to take in. This Rise course used video, guided screen exploration, and practice to help agents find their way around the tools they use to help customers.
Read the case studyTry a short course
An interview can feel like a lot, especially when you’re just starting out. This short course helps first-time and early-career job seekers turn one worry into a practical preparation step.
Explore a reflection, an everyday example, and a practice decision with feedback. Finish with a plan you can take into your next round of preparation.
Try the courseYou can feel
nervous.
And still be
prepared.
The first person
you lead
is yourself.
Leadership in everyday life
You don’t need a title or a perfect plan to start leading yourself. This introduction invites you to explore everyday decisions, notice what you can influence, and choose a next step.
Adapted from a three-session workshop outline, it brings scenarios and personal reflection into a short, interactive experience.
Explore the introductionInteractive learning sample
Meet five people with different needs, healthcare plans, and reasons for the choices they make. Learners got to know these characters throughout their training, helping them understand who the upcoming changes would affect and what those changes could mean in everyday life.
Choose a person to explore the design approach.
Story path 01
Brenda’s path introduces the topic through personal priorities, helping learners connect new information to a recognizable life situation.
The original client branding and proprietary plan details have been removed from this portfolio adaptation.
Scenario-based learning sample
What would you say next? Try five moments from a customer conversation and get feedback along the way. In the original training, learners used this practice after taking a closer look at each part of the call.
Incoming call
Make five decisions and receive coaching after each response.
Interactive performance support sample
When you need a reminder in the middle of the day, a good guide helps. Explore six customer-care standards, then try spotting what could be better in a sample call.
Quality standard
Listen for
“The customer should know they reached the right place and that you are ready to help.”
Use on your next call
Avoid: A rushed greeting or an immediate demand for account information.
Job aid sample
A lot can come up during a customer call. This one-page guide gave representatives a place to check when verification was needed, what to ask, how to ask it, and where to find the right information.
PowerPointMore selected work
Interactive learning / Storyline
An interactive walk-through of a customer service model built around listening, understanding, validation, and empathy.
Classroom reinforcement / Video
A little energy can go a long way at the start of a training day. These videos help learners revisit yesterday’s learning and get ready for what comes next.
Take a look: Use the video’s timeline to explore the built-in interactions. Watch the final few minutes for the “Get Ready for the Day” segment.
Explainer / Whiteboard video
A concise whiteboard-style introduction to empathy and the role it plays in everyday interactions.
Product education / Narrated learning
A narrated walkthrough that breaks down a complex product feature, with explanations learners can revisit at their own pace.
Customer service / Storyline
An interactive experience that guides learners through the fundamentals of answering the phone and greeting a caller.